PUBLICpublished review 2/7/15 I filed a warranty after our Ca King Cloud Supreme collapsed. They approved the claim and stated I could expect my replacement 5 to 7 days after my credit card was charged for the upgrade since I did not want to take a chance on the same mattress. They charged my card and never delivered. Each time I call it is a different story. 2nd call they changed story to 7 to 14 days from charge. 3rd call, the story was it shipped on January 19th and it would be 7 to 15 business days from the 19th which was February 6th. I called on the 6th and they said they would return my call. They never do as I called 3 additional times between the last four calls and would never receive a call. I reached someone again today. The story now is it never shipped and my replacement bed is on back order and they have no idea when it will be available for shipment but they would send us a free pillow. That`s what $4,457.66 plus $1,400.00 to upgrade gets you with Tempurpedic. In the mean time we are sleeping on a collapsed mattress and have to get chiropractic and massage therapy several times a month to control the pain of sleeping on This worthless mattress.
Bed & Bath