HobbyTron Grass Valley California Review


My son used his birthday money to purchase an airsoft gun($175.00) from HobbyTron’s website in early Feb, 2015. They sent the wrong gun. In addition to this, the gun they sent didn’t work. So, now the real frustration begins, I tried to call their customer service dept. and of course, nobody answers. I never got a call back. I tried the online customer service option and was directed to fill out a Return Merchandise Authorization, which I did. I heard nothing for Three weeks. So. after days of trying to get ahold of someone online, I finally get a message saying I need to fill out another RMA, which I did. Still nothing, When I finally get ahold of them again, weeks later, they tell me I filled the form out wrong and need to fill out another. Does this sound like the Run around? I finally get them to agraa to send me the correct gun, BUT I have to pay the return postage. I pay for their mistake. So, they send another and it’s the same wrong gun. It’s now April 17 and I we are back where we started. I currently have a call in to the supervisor of the last customer service rep. It’s been three days and no return. This is just a brief synopsis of a situation that has required an enormous amount of effort on my part. Many frustrating email conversations over something that should be very simple to resolve. I firmly believe Hobbytron makes the process difficult by design to minimize losses. I am at the point of diminishing returns for my effort and this is now purly a battle for principle. I am NOT letting this go!

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