Complaint: It all stared 08-01-03, My 1993 Nissan Pathefinder stopped and refused to move in any gear. I called and had the vehicle towed to Cottman. On 8-11-03, I spoke with Manager Ryan, who informed me they hadn’t had a chance to look at the vehicle as of yet, but call back after 1:00pm. I did so and was told by Ryan that the transmission was completly gone. Mr. Ryan quoted me a price of $2600.00, I informed Mr. Ryan that I could not afford that price. Mr. Ryan then quoted me another price of $2100.00, I related to Mr. Ryan that I couldn’t afford that price either. Mr. Ryan suggested that I attempt to get financed for the cost of repairs. He gave me a telephone to a Finance Company(Wells Fargo). I attempted but to no avail. On 8-15-03 I again spoke with Mr. Ryan and related that I could not get financing and could not come up with that type of money and that I was going to have the vehicle towed back to my residence. Mr. Ryan then quoted me a third price of $1600.00. At that time I told Mr. Ryan I was need some time to come up with that the money. Mr. Ryan stated o.k. and then asked for my Social Security number and Driver’s Lincense number to put on the paperwork. I gave him the numbers. Two days later I received a message at work that Cottman called and stated my vehicle was ready for pickup. I called Cottman and spoke with Ryan, I asked Ryan who gave them permission to fix my vehicle. Mr. Ryan stated that when I gave him my Social Security number and Driver’s Lincese number that gave him permission to repair the vehicle. Mr. Ryan has continued to be belligirent and uncooperative in this matter. Mr. Ryan has stated I either come in and pay the full price for the vehicle or he is going to ask for the title to my vehicle. I’ve never verbally or in writing given Cottman or Mr. Ryan permission to repair my vehicle. I’ve never signed a work order agreement, nor made any down payments for repairs. I’ve since contacted an Attorney in this matter. Is there a written policy of any Cottman transmission Services nation wide that fixes a customers vehicle with a Social Security number and/or Driver’s License number? If there is please post on this page. Shelita New Orleans, LouisianaU.S.A.
Tags: Auto Repair Service
Address: 8221 Chef Menteur Highway New Orleans, Louisiana U.S.A.